Orders with BO and Instock items
For orders comprising of instocks and backorders, the entire order will only be sent out when all the items are ready for shipping.
Do place separate orders for instocks if you wish to receive them first.
Singapore
1. Singpost normal mail : SGD 0.90- $3.35 depending on weight
We are not held responsible for any lost or delayed mails if normal post has been opted
2. Standard Courier/Reg mail:
3. Express courier: Flat rate SGD 5.90. Additional $3 surcharge for CBD areas.
Do email us at [email protected] for express courier requests.
International
Malaysia: 4-8 working days upon dispatch. Rates start from SGD 6
Others: 10-14 working days upon dispatch.
(Postage rates varies base on geographic region and weight of items. Do email us at [email protected] for any queries)
Returns and exchanges are valid for all regular priced items except sale,lingerie,accessories & jewelry.
For returns and exchanges, all exchanges and returns have to be done within 7 working days from date of posting and 5 working days after an email has been sent on the return/exchange procedure.
Please refer to our Terms & Conditions for more details.
Footwear size guide
The Dancing Jewels footwear is true to European sizing unless stated otherwise.
E.g of Footwear chart for reference only. Individual measurements may differ for design of the shoes. Please refer to product page for more details.
*Strictly for reference only
You may also refer to the below size conversion chart for reference
Our courier takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays)
Courier may deliver on Saturday, depending on each driver's schedule which is not controllable from our side.
Contact number is required.
Do also leave instructions for our courier at the remarks section in the event of failed delivery: E.g Please leave it at the riser if nobody is home.
In the event there is a failed delivery, an email will be automatically triggered by our courier to the email provided during the check out.
Our courier will attempt 2 deliveries, and if the receipient cannot be contacted, the package will be returned to us and a re-delivery fee will be charged by the courier.
Please note that the refund policy is only in terms of credits.
Requests for exchanges other than the above reasons will not be entertained. Please note that the merchant does not accept returns if the size or cutting doesn't fit. Do check the measurements and specifications as provided in store.
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