All Trendy Fashion Stores in One App

OR
Already registered? Sign in.

All Trendy Fashion Stores in One App

OR

Monet To Matisse Off-shoulder Dress (White)

by The Thread Theory

S$ 40.90

  • Details
  • Shipping
  • Shipping Details
  • Return & Exchange Policy

Exclusively Made By Thread Theory: Take flight into the realm of fancy and imagination as you float on high over vales and hills while your dress with its watercolour florals mirrors the stunning scene before your eyes! Made of quality cotton-elastane-polyester blend, fully lined, non-sheer, concealed back zip.

Measurements:

[XS] Pit to Pit: 14.5" to 15.5" | Waist: 12" to 13" | Hips: 16" to 17.5" |
Length: 34" from off-shoulder to hem
[S] Pit to Pit: 15.5" to 16.5" | Waist: 13" to 14" | Hips: 17" to 18.5" |
Length: 34.5" from off-shoulder to hem
[M] Pit to Pit: 16.5" to 17.5" | Waist: 14" to 15" | Hips: 18" to 19.5" |
Length: 35" from off-shoulder to hem
[L] Pit to Pit: 17.5" to 18.5" | Waist: 15" to 16" | Hips: 19" to 20.5" |
Length: 35.5" from off-shoulder to hem

NOTE: Measurements stated are taken across an apparel (and not the circumference) at respective areas.

Model: UK 6 to 8, 170cm and wears size S.

We dispatch all parcels within 2 to 3 working days after payment is verified. For local delivery, there are normal and courier options. For international delivery, there is only registered mail option.

NORMAL MAIL (LOCAL DELIVERY ONLY)
All normal mail parcels are dispatched via Singpost. Parcels may take between 3 to a maximum of 7 working days (excluding weekends, public holidays and office closure) to be delivered by Singpost. Normal mails cannot be traced hence to prevent missing mails, courier service is highly recommended as a safer option because parcels come with a tracking number and are accounted for during delivery by the respective mail service provider. Thread Theory will not be liable for delayed and missing mails, please opt for courier whenever possible.

STANDARD COURIER (LOCAL DELIVERY ONLY)
Parcels may take up to 3 to 5 working days (excluding weekends, public holidays and office closure) to be delivered to local addresses. All standard courier parcels are delivered via Parcel Express and can be tracked at . Once your order has been shipped, we will send an email containing the tracking number for your parcel.

EXPRESS COURIER (LOCAL DELIVERY ONLY)
Parcels will be delivered by the next working day (excluding weekends, public holidays and office closure) to local addresses for orders made before 15:00 (GMT +8:00). For orders made after 15:00, we will try to expedite and have it delivered by the next working day but it may only be delivered by the following working day.

REGISTERED MAIL (INTERNATIONAL ORDERS ONLY)
We ship all international parcels via registered mail with a tracking number under SingPost. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on SingPost's website - www.singpost.com. Once parcel has arrived in the recipient's country, delivery will be conducted by the respective country's national postal service. Delivery time varies for international addresses depending on region. Below is a rough estimation of delivery time (barring no delay or complications at customs):

Asia: 1-2 weeks
Africa: 3-4 weeks
Australasia: 2-3 weeks
Europe: 2-3 weeks
North America: 3-4 weeks
South America: 3-4 weeks

By purchasing, we deemed the customer as agreeable to their parcels being mailed via the various mail service provider(s). Thread Theory will not be held liable for delayed and missing mails by mail service provider(s). However, we will render our best assistance in helping you to attempt to retrieve any missing mail. Please opt for the safer option - local courier service as the chances of retrieving a missing normal mail is minimal since such parcels do not have tracking numbers. If you wish to seek assistance directly from SingPost regarding mail-related issues, you may do so at www.singpost.com or call them at 1605 (local) and +65 6841 2000 (international).

Shipping

The merchant dispatches all parcels within 2 to 3 working days after payment is verified. They provide doorstep delivery services for all local orders (Singapore). Please kindly provide a valid local contact number for delivery purposes. Kindly note that the merchant does not deliver to PO Box addresses, Tuas and Sentosa. For international delivery, there are Singpost registered mail and DHL Express options. 

Please kindly note that The Thread Theory cannot be held liable for any delays in dispatching parcels due to missing or inaccurate information provided. 

 

Standard Courier

$3.50 per parcel, free for an order above S$60. This is a doorstep delivery and parcels may take up to 2 to 4 working days (excluding weekends and public holidays) to be delivered to local addresses. 

Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm. Kindly also note that there will only be 2 attempts at delivery, but the second delivery date can be arranged by the recipient. The parcel will be returned back to the merchant if the second delivery attempt fails and subsequent redelivery will be subject to shipping charges. 

 

Express Courier

$7.00 per parcel. Parcels will be delivered by the next working day (excluding weekends, public holidays and office closure) to local addresses for orders made before 11:00 (GMT +8:00). For orders made after 11:00, the merchant will try to expedite and have it delivered by the next working day but it may only be delivered by the following working day. 

Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm.

 

Self-collection At The Thread Theory Office

Self-collection is available at the address below. An email will be sent once your order is ready for self-collection. 

6 Harper Road #04-03
Leong Huat Building
Singapore 369674
Self-collection Period: Mondays to Fridays (Excluding Public Holidays & Office Closure), between 3:30PM to 6:30PM  

Office Closure Dates (2021): 3 May, 24 to 27 Dec, 31 Dec 2021 to 3 Jan 2022 & on all Singapore Public Holidays   

IMPORTANT: In light of the current COVID-19 situation and for the safety of our staff and customers, please opt for delivery and do not come down to our office if:
You are feeling unwell (including and not limited to flu, cough, fever, chills, runny nose)
You are under Leave Of Absence or Quarantine
You have travelled overseas in the past 1 month.

As a precautionary measure, guests are not allowed to enter our office premises unless otherwise arranged. We seek your kind cooperation to press the doorbell and wait outside our office while our staff retrieves your order for collection. Thank you!

Enquiries regarding returns will be attended to within 1 to 5 working days (excluding weekends and public holidays). Please refrain from sending us multiple emails as this will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.

Strictly no cash refund for items purchased. 


1. Returns For Regular-Priced Items

The merchant accepts returns for all regular-priced items* purchased in exchange for ShopperBoard credit of the item value. *Exclude: Sale items, accessories, bags and orders made with discount code.

Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered) and it should reach the merchant within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered. 

All ShopperBoard credits will be credited into your ShopperBoard account which was used to place the order. ShopperBoard credit can only be used once and is not applicable for another return and exchange. 

HOW TO RETURN:

Please email us at [email protected] to obtain a copy of the Return Form. Return parcels should reach the merchant within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered. 

Mail Via Registered Mail With A Tracking Number
You may also mail the parcel via registered mail to:

The Thread Theory
605B, Blk B, Macpherson Road
Citimac Industrial Complex
#05-11, Singapore 368241

Please complete and pack the Return Form mentioned above together with your returned item(s). State your name, ShopperBoard Order ID number and return address on the back of the envelope. 

Please ensure that item is unwashed, unworn with tags intact and in its original condition (eg. no cosmetic stain) and original plastic packaging, mailed in an opaque envelope to prevent clothes from damage in transit.

It is important to choose a traceable mode of mailing as the merchant can only process the parcels that reach them. Please keep the tracking number and receipt until you receive an email from our CS Team confirming that your return has been processed. The ShopperBoard credits will only be processed within 3-7 working days (excluding weekends, public holidays, and office closure) upon the receipt of the returned parcel. It will be issued into your ShopperBoard account. 

ShopperBoard credit can only be used once and is not applicable for another return and exchange.  Postage costs for returned parcels will be borne by customers. 

The merchant reserves the right to reject the return of any item it deems unsuitable and/or do not fulfil the criteria for returns aforementioned.

In the event that:

2. Defective Items Received

The merchant apologises for mailing the defective item. Please email [email protected] with the following information:
A) ShopperBoard Order ID and Item(s) purchased.
B) Clear picture and description of the defect.

Our team will furnish you with greater details on returns via email. Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).

Please kindly note that there may be a 0.5" to 0.8" difference in the given measurements as apparels are mass manufactured. In such cases, this will not be considered as a defect and no refunds will be considered.

The merchant always strives to depict each item's true colour to the best of our ability. However, colours may still deviate slightly on different screens as different technological devices have varying screen colour resolutions. Such cases will not be considered as a defect.

The merchant does not provide cash refunds for returns. A one-for-one replacement will be carried out. In the event that item is sold out, a refund in the form of ShopperBoard credits will be given.

All returns will be processed within 7 working days from the receipt of the returned parcel.

Return parcels should reach the merchant within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered. 

3.  Incorrect Item(s) Received

The merchant apologises for mailing an incorrect item. Please email [email protected] with the following information:
A) ShopperBoard Order ID and Item(s) purchased.
B) Clear picture and description of the incorrect item.

Our team will furnish you with greater details on returns via email. Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).

The merchant does not provide cash refunds for returns. A one-for-one replacement will be carried out. In the event that item is sold out, a refund in the form of ShopperBoard credits will be given.

Return parcels should reach the merchant within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered. 

The merchant is not liable for amounts beyond the value of item sold.

Copyright © 2014 - 2023 Shopperboard Pte Ltd. All rights reserved.