Purchase, Shipping and Return Policy

The following terms govern purchases you make through ShopperBoard’s checkout system. These are items you have attempted to purchase, and/or have purchased, within ShopperBoard’s website or mobile application. This is different from purchases you may make on the websites of third-party brands that you were directed to via ShopperBoard. Separate terms contained within ShopperBoard’s Terms of Use govern those purchases made on third-party websites.

  1. Ordering

    All purchases through ShopperBoard’s checkout system and the Services are governed by this Agreement and the terms and conditions of the third-party brands from which you purchase from. ShopperBoard will inform you when an order is placed with a third-party brand, however, each third-party brand shall have 100% discretion whether an order will be accepted and/or deemed valid, and/or whether you can make any changes to an order once placed and accepted.

  2. Cancellations

    Whether you can cancel an order once payment is made shall be governed 100% by the terms and conditions of each third-party brand.

  3. Shipping and Delivery

    ShopperBoard will provide you with a confirmation email that your order is received and is being processed. Once your order has been processed with the third-party brand, ShopperBoard will provide you a confirmation email that your order has been processed and accepted by the third-party brand. ShopperBoard may or may not provide you with an estimate of when your order will be shipped and/or delivered. Shipping and delivery are 100% within the discretion and control of each of the third-party brands. Any estimates ShopperBoard may provide you with respect to shipping and/or delivery are simply estimates and based on the best information available to ShopperBoard, however, you should not rely on these estimates in any way whatsoever. Please read the confirmation emails you receive from ShopperBoard for additional information on how to contact the third-party brands for additional information on the status of your order, shipping and delivery. These emails also contain instructions on the best ways to contact ShopperBoard to help with any questions about your order.

  4. Returns

    Each third-party brand on ShopperBoard has its own return policy and each order you make will be governed 100% by the terms and conditions of each third-party brand, including but not limited to, if returns are accepted and under what conditions, and whether you are responsible for additional shipping costs associated with any returns. You acknowledge and accept that ShopperBoard has absolutely no involvement, and/or control over, whether you will be permitted to return any order, or portion thereof, and you agree to only look to the third-party brand from which you ordered regarding returns.

  5. Refunds

    Much like “Returns” discussed above, each third-party brand on ShopperBoard has its own refund policy and each order you make will be governed 100% by the terms and conditions of each third-party brand, including but not limited to, if refunds are permitted and under what conditions, and whether you will be entitled to a full refund, partial refund, credit, or anything at all. You acknowledge and accept that ShopperBoard has absolutely no involvement, and/or control over, whether you will be permitted any refund or credit for any order, or portion thereof, and you agree to only look to the third-party brand from which you ordered regarding refunds.

  6. Payments

    ShopperBoard uses a third-party payment processor (the “Payment Processor”) to allow you to pay for products purchased through the Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. ShopperBoard is not responsible for errors by the Payment Processor. By choosing to purchase goods through the Services, you agree to pay through the Payment Processor, all charges at the prices then in effect for your purchase in accordance with the applicable payment terms and you authorize ShopperBoard, via the applicable Payment Processor, to charge your chosen payment provider. Please be aware that items you are charged may include shipping fees and goods and services tax. For each purchase, you grant ShopperBoard the right to revise charges and correct any errors or mistakes that are made regarding the purchase price of your order, even where ShopperBoard has already received payment from you. For example, in some instances, ShopperBoard will charge you estimated goods and services tax, and may revise the goods and services tax charge as necessary. You agree that (i) each order through the Services are purchases between you and the third-party brand, and not with ShopperBoard; and (ii) ShopperBoard is not a party to your payment transaction for such purchases and ShopperBoard is not a buyer or a seller in connection with all such transactions.

    YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR PROCESSING OF YOUR PAYMENT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR PAYMENT VALID, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US IF YOUR FORM OF PAYMENT IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR PERSONAL INFORMATION.

  7. Information ShopperBoard Collects And Shares Regarding Purchases

    When you place an order, ShopperBoard will collect and store your shipping address and billing address. Your payment information, such as credit card information, will be maintained by the third-party payment processor, and not ShopperBoard. In order to facilitate your order, ShopperBoard must share your order information with each third-party brand you order from using the Services. In some instances a third-party brand may request your email to help facilitate your purchase. When requested, we will provide your email to the third-party brand you have placed an order with. We encourage you to review each third-party brand’s terms and conditions and privacy policy to understand what each third-party brand does with this information once transmitted by ShopperBoard.

  8. ShopperBoard Discretion And Your Recourse

    You agree that ShopperBoard has the absolute discretion to cancel any order at any time for any reason. You agree that any dispute between you and ShopperBoard, and/or you and any third-party brand, related to a purchase(s) made through the Services, can be resolved in its entirety by your receipt of a full refund for all amounts you were charged and paid.

Effective: March 18, 2021

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