Return Policy

Return and Exchange

  1. How do I return a product I have purchased from ShopperBoard? In case you wish to return a product, please reach out to our customer support team at [email protected] with the details of the product you want to return and attach supporting images, especially if the product to be returned is a damaged / defective.
  2. Can I return an order for exchange instead of refund?If you would like to return a product of wrong size/color and exchange it for a new one, you can follow the same process as above.
  3. In which situations can I request for a return? A return can be requested in case of the following situations:
    • Item was damaged or defective
    • Wrong item was sent by the seller (Please note that the product image as seen on the ShopperBoard website/app may or may not be an exact representation of the product shipped to you)
    • Wrong size/specifications
    • Item was damaged during shipping
  4. Are there any items not eligible for return? Yes, given below is the list of products not eligible for return:
    • Lingerie and Nightwear
    • Swimwear
    • Shapewear
    • Underwear
    • Socks
    • Opened & used cosmetic items
    • Items found with traces of wear & tear
  5. Can I return/exchange a part of my order? Yes. In this case, you can send us the Order ID of the concerned product, and we will process your request accordingly.
  6. What is the time period within which a product is eligible for return?
    Category No. of days (after delivery)
    Fashion items 14 days
    Non- fashion items 07 days
  7. Can the items be returned after the policy period? Sorry, no items can be returned after the mentioned policy period.
  8. Do I have to bear the shipping cost for a returned/exchanged product? You are not required to pay any shipping fee for returns/exchange. It is completely free for you.
  9. Do you perform a quality check before accepting a return? Yes, all products are checked for the following conditions:
    • Correct product: The product must have the original tags/MEI/name/image/brand/serial-number/article-number/barcode
    • Unused product: The product should be unused, unwashed and unsoiled

Refund

  1. How will I receive my refund? Refund of the purchase price will be credited back to your debit / credit card. Reimbursement of return delivery charge of S$4.00 will be credited to you via bank transfer.
  2. How long will it take to process my refund? We will refund the amount within 7 working days. The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.
  3. Can I track the status of my refund? Yes, please feel free to write to us at [email protected] to enquire about the status of your refund.

Effective: August 23, 2017

Copyright © 2014 - 2020 Shopperboard Pte Ltd. All rights reserved.