Return Policy
Return and Exchange
- How do I return a product I have purchased from ShopperBoard? In case you wish to return a product, please reach out to our customer support team at [email protected] with the details of the product you want to return and attach supporting images, especially if the product to be returned is a damaged / defective.
- Can I return an order for exchange instead of refund?If you would like to return a product of wrong size/color and exchange it for a new one, you can follow the same process as above.
- In which situations can I request for a return? A return can be requested in case of the following situations:
- Item was damaged or defective
- Wrong item was sent by the seller (Please note that the product image as seen on the ShopperBoard website/app may or may not be an exact representation of the product shipped to you)
- Wrong size/specifications
- Item was damaged during shipping
- Are there any items not eligible for return? Yes, given below is the list of products not eligible for return:
- Lingerie and Nightwear
- Swimwear
- Shapewear
- Underwear
- Socks
- Opened & used cosmetic items
- Items found with traces of wear & tear
- Can I return/exchange a part of my order? Yes. In this case, you can send us the Order ID of the concerned product, and we will process your request accordingly.
- What is the time period within which a product is eligible for return?
Category |
No. of days (after delivery) |
Fashion items |
14 days |
Non- fashion items |
07 days |
- Can the items be returned after the policy period? Sorry, no items can be returned after the mentioned policy period.
- Do I have to bear the shipping cost for a returned/exchanged product? You are not required to pay any shipping fee for returns/exchange. It is completely free for you.
- Do you perform a quality check before accepting a return? Yes, all products are checked for the following conditions:
- Correct product: The product must have the original tags/MEI/name/image/brand/serial-number/article-number/barcode
- Unused product: The product should be unused, unwashed and unsoiled
Refund
- How will I receive my refund? Refund of the purchase price will be credited back to your debit / credit card. Reimbursement of return delivery charge of S$4.00 will be credited to you via bank transfer.
- How long will it take to process my refund? We will refund the amount within 7 working days. The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.
- Can I track the status of my refund? Yes, please feel free to write to us at [email protected] to enquire about the status of your refund.
Effective: August 23, 2017