^Every order is entitled to 1x free normal mail. Otherwise, normal mail costs $1.80

*Not inclusive of internal processing time

You may be asked to change your postage method if your order is unable to fit into the selected postage method.

All orders are delivered by Singpost unless otherwise stated.
Mail and packages that do not fit in the letterbox will be forwarded to a designated post office for collection.
Delivery time may vary and is dependable on Singpost.

You can find more information on the different shipping methods: Singpost new postage rates / Smartpac / Speedpost

We highly recommend that you select a postage method that provides tracking as WheresCinderella will not be responsible for lost mails sent via non-trackable shipping methods.

You may contact Singpost to enquire: http://www.singpost.com/faq.html

International Shipping

We currently ship to Malaysia. Postage costs are automatically calculated at check out.

For shipping to other countries, kindly drop us as email at [email protected] to enquire about shipping rates.

Self-collection

We do not provide self-collection option at the moment but if you need your parcel urgently, do contact us via email at [email protected].

The policy lasts 7 days from date of receipt. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Only defective items can be exchanged/refunded.*
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send us a clear snapshot of any defects. Defected item has to be mailed out to the merchant within 3 days of complaint.

This is not applicable to sales items. Sales items are non-exchangeable and non-refundable.


I have received a defective item. What do I do?

The merchant apologizes for sending you a defective item. Please send a clear snapshot of the defected item to [email protected].

Defective items will be eligible for a one-to-one exchange of the same item. The merchant is unable to provide a refund if the item is still in stock.

Kindly send the defected item back to:
64 Jalan Pergam S488340

Once your return is received and inspected, we will send you an email to notify you that the merchant has received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

If you are approved for an exchange, the merchant will proceed to mail out the exchanged piece. An e-mail will be sent to you once the parcel has been delivered.

For defected items, your shipping costs will be reimbursed to you via ShopperBoard credit and the exchanged item will be mailed to you via complimentary normal postage.

In case the particular item is out of stock, we will provide the customer with the following options:-

1. Full Refund of item cost (There will be no refund for other postage options that you have opted for)
2. ShopperBoard credit
3. Exchange for another item

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you still have not received your exchange/refund yet, please email [email protected]


I have received an incorrect item. What do I do?

The merchant apologizes for sending you an incorrect item. Kindly email [email protected] within 7 days from date of receipt.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that the merchant has received your returned item. The merchant will proceed to mail out the correct item. Your shipping costs will be reimbursed to you and the exchanged item will be mailed to you via complimentary normal postage.


I have received my item but it is too small/big. Can I do a size exchange?

The merchant accepts exchanges. The item has to be of brand new, unworn, unwashed condition and in it's original clear plastic packaging. For exchanges, you will be responsible for paying for your own shipping costs for both returning your item and for the merchant to have the exchanged item mailed back to you. Free normal postage and flat rate registered shipping do not apply for exchanges. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

1. Size exchange

   This is allowed only if item is in stock.

2. Changing to another item of your choice

   Any higher price difference will require a top-up but any lower price difference will be forfeited. This is not applicable to sales items as they are non-exchangeable and non-refundable.

PRODUCT AND PRODUCT CARE

Sizing

All measurements for each item are provided clearly on the product page. Apparel measurements are measured in inches (as denoted by ") and are taken across and not around. Discrepancies of 0.5"-1" may arise and is not considered a defect.

Colors

The merchant does our best to present the colours as accurately as possible in their photos. However, due to different monitor settings and brightness, colors may differ slightly.