Local (Singapore)

All packages are dispatched via a private courier service.

The flat-rate delivery fees are as follows:

Enjoy complimentary courier delivery (to a single mailing address) on your order with every purchase of $300 in the same order.

Promotion is only valid for Singapore orders.

Defected/Incorrect Items

ENVY HER does not have a Return policy.

Exchanges will only be entertained in the following situations and MUST be communicated to us within 07 days upon delivery of items (shipment notification email).

Please note that no exchanges will be entertained after the window period unless otherwise agreed with Envy Her. Items must be unwashed/unworn and be in brand new condition without medicated oil/massage oil smell.

All items purchased during a Sale or Home Fitting or at a Discounted price are not eligible for any size exchanges/store credits.

Items purchased using store credits are not eligible for further exchanges/store credits.

Size Exchange

Should the customer order the wrong size during an online purchase, a size exchange will be entertained only if there are available stocks. Only one size exchange per item allowed. There will be a restocking fee of $20 should you wish to exchange again and all postage will be borne by the buyer. Only a maximum of two exchanges is allowed.

For home fitting purchase, if the customer wishes to change to different size or model, the interest should be communicated to Envy Her within 1 day after the fitting session. There will be a restocking fee of $30 should you wish to carry out the exchange and the size exchange will be entertained only if there are available stocks. All exchanges’ postage will be borne by the buyer.

Do note that requests for exchanges to other models are possible BUT no refunds in cash/credits should the exchanged item value be lower than the new item requested.

Customers are to return the items via normal/registered mail with a certificate of posting from the post office.

Kindly note that lost packages and postage fee will not be borne us ENVY HER. The exchanged item will be sent back to the customer via her preferred mode of postage.

Should the customer wish to change size within 7 days and the items are bought during SALE. The customer can choose to top up to FULL RETAILING PRICE and proceed with the exchange. An acknowledgement from ENVY HER needs to be present before proceeding with the exchange.

Customer needs to indicate the following for exchange :

• Order Number
• Full Name
• Mobile
• Size/Model/Color Bought
• Size/Model/Color to be exchanged to
• Returned Delivery Address

All exchanges have to be communicated to us within 07 working days upon delivery of items (shipment notification email/WhatsApp). Please note that strictly no exchanges will be entertained after the window period unless otherwise agreed with ENVY HER.

1) An incorrect item is sent out. 

Please kindly contact us at [email protected] to notify us of the situation.

It is the customer’s responsibility to ensure that the item is securely packaged and a return address included on the parcel.

Customers are to return the items via normal/registered mail with a certificate of posting from the post office. Refund for postage will be in the form of cheque included in the parcel sent.

In the situation that the same item is out of stock, refund in a cheque of the same amount will be given instead.

2) A defected item is sent out. 

Please kindly contact us at [email protected] with pictorial evidence of the manufacturing defect.

We will ascertain the defect and further advise you on the next course of action.

Do note that measurements may vary 0.5 to 0.75 inches as the apparels are mass manufactured. There might also be slight discrepancies in the colours of the items arising from the difference in computer screen resolutions. These are not considered a manufacturing defect.

It is the customer’s responsibility to ensure that the item is securely packaged and a return address included on the parcel.

Customers are to return the items via normal/registered mail with a certificate of posting from the post office. Refund for postage will be in the form of cheque included in the parcel sent.

Once the defect is ascertained, an exchange of the same item in the same size and colour will be provided.

In the situation that the same item is out of stock, refunds in a cheque of the same amount will be given instead.