Please allow for 0.5-1" difference in measurements
Orders with BO and Instock items
For orders comprising of instocks and backorders, the entire order will only be sent out when all the items are ready for shipping.
Do place separate orders for instocks if you wish to receive them first.
Singapore
1. Singapore registered mail/ SmartPac services: 1-3 working days upon dispatch
2. Standard courier: 1-3 working days upon dispatch
3. Express courier: Next working day upon dispatch.
Do email us at [email protected] for express courier requests.
International
Malaysia: 4-8 working days upon dispatch. Rates start from SGD 5
Others: 10-14 working days upon dispatch.
(Postage rates varies base on geographic region and weight of items. Do email us at [email protected] for any queries)
6. Exchanges/Refunds
6.0 Please note that our refund policy is only in terms of credits.
6.1 Exchanges are only applicable for regular priced items for the following reasons:
i. An incorrect item
ii. A defective item
Requests for exchanges other than the above reasons will not be entertained.
Please note that we do not accept returns if the size or cutting doesn't fit. Do check the measurements and specifications as provided in store.
6.2 Postage charges to and fro will be borne by the customers. Postage fees incurred for exchanges would be the actual fee that Singpost/courier charge without any subsidies from the store.
6.3 If credits have been issued, it will be valid for one month only, excludes postage fees and can only be used to offset one order. There is strictly no extension of validity period and all unutilised credits will be forfeited. A one month credit for instocks and sales items will be issued for the return items. Do email us the items you wish to offset against so it can be processed manually as such an arrangement is not available in the system.
6.4 All exchanges and returns have to be submitted to [email protected] titled [Exchange Request] Order number XXX (alphabetics) with snapshots of the defects within 5 working days from date of posting. Items have to be mailed out within 5 working days after an email has been sent on the return/exchange procedure. Exchange requests sent in via other methods e.g wrong email/ facebook/instagram will not be entertained.
7. Defects/ Incorrect items sent
7.1 The Dancing Jewels checks all orders before sending. In the event a defective/wrong item has been sent, we sincerely apologise.
7.2 Please drop us an email at [email protected] within 5 working days with a snap shot of the item/ area of defect.
7.3 The Dancing Jewels will send a replacement piece of the item if there is an available piece. There is strictly no refunds if a replacement piece is available.
7.4 In the event that the item is no longer available, refunds in terms of store credits will be issued.
7.5 Postage charges incurred will be refunded via store credits.
7.6 Returns for defect/incorrect items follow the above points from 6.4-6.7
Footwear size guide
The Dancing Jewels footwear is true to European sizing unless stated otherwise.
E.g of Footwear chart for reference only. Individual measurements may differ for design of the shoes. Please refer to product page for more details.
*Strictly for reference only
You may also refer to the below size conversion chart for reference
Our courier takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays)
Courier may deliver on Saturday, depending on each driver's schedule which is not controllable from our side.
Contact number is required.
Do also leave instructions for our courier at the remarks section in the event of failed delivery: E.g Please leave it at the riser if nobody is home.
In the event there is a failed delivery, an email will be automatically triggered by our courier to the email provided during the check out.
Our courier will attempt 2 deliveries, and if the receipient cannot be contacted, the package will be returned to us and a re-delivery fee will be charged by the courier.
Please note that the refund policy is only in terms of credits.
Requests for exchanges other than the above reasons will not be entertained. Please note that the merchant does not accept returns if the size or cutting doesn't fit. Do check the measurements and specifications as provided in store.
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