Courier Shipping (2-5 working days)

Shipping charges

• Parcels to be dispatched out by our external courier team within 2-4 working days
• Working days means Monday to Friday, do not include weekends or public holidays
• Courier team will need 1-3 working days to deliver the items to you
• Cancellation or Amendments of orders once order has been placed on our website is prohibited
• Specific time and date for delivery is subject to the courier’s arrangement and Our Daily Avenue shall not be responsible for any discrepancies of delivery schedule

Delivery Failure

Delivery charges include a one-time delivery to the delivery address per order. Incorrect or non-existent delivery address will cause extra delivery charges borne by the customer.

Order Tracking

Once your order has been shipped, you will receive an order completion from us stating that the order has been delivered. Our courier team will be sending you a notification via email stating that your order has been picked up, tracking number and delivery date. Delivery will take place within 1-3 working days.

Online Purchases

All returns are to be made within 7 working days from the date of receiving your order

• Return is only applicable if items received are defective
• Return is only applicable if items received are the wrong items sent
• Please make sure the item(s) hasn’t been used and is in the original condition with original packing, tags and tickets attached
• Gift cards purchased cannot be returned
• Refunds of returned item(s) will be via our online store credit with no expiry
• Cash refunds are inapplicable

We apologise for all defective and wrong items sent, please kindly email us using the contact form with pictures attached for verification purpose.

How do I return the items?

Return via mailing

• shipping cost to be borne by customer
• shipping with tracking number to be encouraged, Our Daily Avenue will not be liable for any loss of returned parcel

Exchange policy

• Exchanges are to be informed within 7 working days from the date of receiving your order
• Exchange is not applicable for a change of design or colour of the item(s)
• Exchange is not applicable due to a colour differentiation from the product image due to lighting or computer calibration
• Exchange is not applicable due to an accessory placement e.g. ribbons or tassels mis-positioning
• Exchange is applicable for products purchase on our website www.ourdailyavenue.com
• Exchange is applicable for sizing issue i.e. product do not fit and a change of size is required
• Exchange is applicable for defective items
• Exchange is applicable for item(s) purchased used by a gift voucher
• Exchanges are subjected to stock availability and Our Daily Avenue reserves the rights to accept or reject any exchanges.
• Cash refunds are inapplicable

How do I arrange for an exchange?

Upon verification and confirmation from Our Daily Avenue Team of the exchange, following are the option for exchanging the item

Return via mailing

• shipping cost to our location is to be borne by the customer
• shipping with tracking number to be encouraged, Our Daily Avenue will not be liable for any loss of returned parcel
• Our Daily Avenue will mail out the exchanged item to you upon receiving the purchased item 

Terms & Conditions

• Our Daily Avenue reserves all rights to inspect the condition of the item(s) before processing any returns, refunds or exchanges
• Our Daily Avenue shall not consider any incidental marks and/or composition variances of the material as a manufacturing defect
• Our Daily Avenue shall not accept any item(s) which was purchased more than 90 days from the date of receiving the item of any reason
• Our Daily Avenue shall not be responsible for any damage of the item(s) caused by inappropriate use of the user or wear and tear
• Our Daily Avenue's decisions on Returns are final